Problem Resolution Support
Problem Resolution Support

Step-by-step resolution support for technical issues.

SymplistekTM offers problem resolution support for critical technical issues for a variety number of platforms, systems, programming languages, and software vendors. Our support experts can resolve your technical support problems ranging from the very easiest to the extremely complex. If you have an critical issue you can't resolve, contact our technical support team immediately.

We also specialize in resolving issues with custom-code, open source frameworks, commerical and/or
third-party software packages, as well as, any other specialized technology implementations.

Microsoft®

  • Windows® NT/2000/XP/Vista
  • SQL ServerTM 7/2000/2005/2008
  • .NETTM v2.0 VB/C#/ASP
  • Office® SharePointTM 2007
  • Office® AccessTM Database

IBM®

  • AIXTM
  • iSeriesTM OS/400
  • DB2TM v6/7/8/OS400
  • WebSphere® Application Server v3/4/5/6
  • WebSphere® Portal v5
  • WebSphere® Commerce v6
  • Lotus® Notes/Domino
  • JavaTM SDK v2/3/4/5/6
  • RPG 100/200/300/LE

Sun® Microsystems

  • SolarisTM
  • SunOneTM Application Server
  • JavaTM SE/EE SDK v2/3/4/5/6 (Certified)

Open Source

  • Linux Red Hat / Debian / OpenSUSE
  • Sybase Database
  • MySQL® Database
  • Apache HTTP Server v2
  • Apache Tomcat Application Server v3/4/5/6
  • Apache Struts v1/2
  • Apache Perl
  • SpringSource Framework
  • Red Hat Hibernate v3
  • PHP v4/5
  • Ruby
  • Python

Oracle®

  • Oracle® Database v8/9/10
  • Oracle® Application Server

OAGISTM

  • OAGIS XML v8 (Certified)

W3C

  • HTML/XHTML v4/5
  • CSS v1/2/3
  • JavaScript v1/2
  • XML DOM/XSL/XSLT/XPATH
  • AJAX
  • Web Services/WSDL/SOA

First Tier Support

  • Company, Product, and Pricing
  • Support and Service Agreements
  • Customer Registry
  • Legal Clarifications & Issues

Second Tier Support

  • Hardware Requirements
  • Prerequisite Installation
  • Database Configuration
  • Firewall Configuration
  • Upgrades
  • Deployment Testing
  • Software Requirements
  • Application Configuration
  • Server Configuration
  • Performance Tuning
  • Fix Pack Deployment
  • Operating Systems

Third Tier Support

  • Error Log Messages
  • Uncaught Stack Trace Exceptions
  • Bug Identification
  • Security/Vulnerability Identification
Please feel free to contact us with any inquiries or comments you might have about our support.